Deal With Conflict, Keep Relationships

Your work relationships take up a big part of your social life, as you spend most of your days with them. Conflicts are therefore bound to occur. 85% of employees experience some kind of conflict and 60% never receive conflict management training. If handled correctly, conflict can foster fair competitiveness, productivity and innovation. If it gets out of control, it can spiral into deeper issues among coworkers, stress and mental health problems. It is therefore essential that you learn how to navigate conflict and reinforce relationships at your workplace. This course will help you reflect on your work mission, and how your work relations can help you reach your goals. You’ll be equipped with connection-boosting strategies to address issues before they escalate, reinforce relationships during a dispute and keep the established harmony. Finally, the Practice Tips will help you nurture support, empathy and collaboration.